Frequently Asked Questions
Ordering
Do I have to join a club to order from you?
No clubs or sign-ups needed. Choose what you need and check out like any other online shop.
How do I know what to order?
Check the size guide on the product page, and measure around the waist and hip at the widest point rather than going by clothing size. If you are unsure, email products@equipitdsp.com and we will help you find the right fit.
What forms of payment do you accept?
Credit and debit cards, PayPal, Afterpay, and invoicing suitable for plan-managed and self-managed NDIS claims.
Are you NDIS registered?
Equipit is the product-supply arm of Kinship Uniting Services, an NDIS registered and CHSP approved provider since 2017. Equipit Disability Supply Provider Pty Ltd is a separate legal entity and is not itself registered with the NDIS Quality and Safeguards Commission. In practice that means we can supply self-managed and plan-managed participants, along with facilities, group homes, support coordinators and private buyers. We cannot supply NDIA-managed plans, because NDIA-managed funding has to be spent with registered providers. If you are not sure which type of plan you are on, call us on 0448 663 293 and we will work it out with you.
Is any product ever "NDIS approved"?
No. The NDIS does not approve or endorse products, so no continence brief is an approved product. What matters is whether the item is a reasonable and necessary support related to your disability, and whether your plan management type lets you buy it from a given supplier.
What if I order the wrong item?
Contact us within 30 days and we will sort out an exchange or refund on unopened packs. This is in addition to your rights under the Australian Consumer Law.
What if my question is not listed here?
Email products@equipitdsp.com or call 0448 663 293. Real people, real help.
Delivery
Where do you deliver to?
Australia-wide, metro and regional.
How much does delivery cost?
Free standard shipping on orders over $199. Under that, a flat $9.95 for a single pack anywhere in Australia.
How quickly do you deliver?
Orders are packed and shipped within 24 hours, Monday to Friday, from our warehouse in Western Sydney. You will get a tracking link once it is on the road.
Is the packaging discreet?
Yes. Every order ships in plain outer packaging with nothing on the outside indicating what is inside.
Never Run Out, our recurring orders
What is Never Run Out?
An optional auto-delivery arrangement. Choose how often you would like products delivered and stop worrying about running low. Email us and we will set it up.
How do I order with Never Run Out?
Send us a quick email. That is it.
I am worried you will keep sending products and I will not be able to stop it.
You are always in control. Pause, change or cancel at any time. No lock-in and no pressure.
Can I change my Never Run Out order?
Yes. Update your items, change the delivery frequency, or skip a shipment at any time.
How can I pay for Never Run Out orders?
Recurring payments are charged through the website or by bank transfer on your chosen schedule. Self-managed NDIS participants can be invoiced instead.
Do I need to remember when my next order is?
No. We send a reminder a few days before your next order is due.
Can I order multiple items on multiple schedules?
Yes. Each item can have its own delivery schedule.